KAOSUnique Scents

Frequently Asked Questions

How long does shipping or pickup take?+

Ready-to-ship items typically go out within a few days of ordering, and we'll follow up with tracking info once your order ships. Shipping is a flat $8, and free on orders over $50. Local pickup is always free. Just pick it in your cart and we'll reach out to set up a time.

What's a 'cure time' and why does it matter for custom orders?+

Curing is the resting period after a candle or melt is poured that lets the fragrance oil fully bind with the wax, giving you the strongest, truest scent throw. It's a big part of why custom orders need 2–3 weeks. We don't rush this step.

Can I request a scent that's not in the library yet?+

Yes, that's exactly what Custom Orders are for. Describe the notes or vibe you're going for and we'll work with you on it. Custom scents require prepayment and 2–3 weeks notice.

Do you list ingredients or allergy information?+

We're happy to answer specific ingredient or allergy questions. Just reach out via the Contact page before ordering if you have sensitivities.

A scent I want shows as sold out or seasonal, what does that mean?+

Sold out means we're out of stock and it isn't purchasable right now. Seasonal scents are only offered during a particular time of year (like fall or the holidays), so check back when the season rolls around, or ask us directly.

Can I mix and match scents in the 6-piece tart set?+

Yep, the 6-piece set lets you pick any 6 scents from our tart-friendly lineup. Prefer just one? You can also buy single tarts.